Refunds and failed edits
Failed edits return credits to your balance. Payment refunds are reviewed separately.
Generation failed with no image
If generation fails for a confirmed technical reason and no result is produced, its reserved credit is returned automatically. This restores a credit to your balance; it is not a cash refund. All selected areas are generated together in one request.
An edit is still pending
If the outcome of an edit is not yet confirmed, do not assume the request failed or start repeated submissions. The reserved credit remains pending. Keep the edit reference and contact support so the request can be checked.
The image finished, but needs changes
If the lettering, alignment or background is wrong, keep the original and tell support what needs correcting. A completed image is not automatically treated as a failed generation. Choosing to generate a new version uses another credit.
Questions about payments
Contact support with the order reference and what happened. A support receipt is not a refund approval. We review payment refund requests individually. Submitting a request does not guarantee approval. Once a payment refund is confirmed, the corresponding purchased credits are deducted.